Return Policy 
 

Overview 

All merchandise is brand new in the original manufacturer’s packaging and comes with the manufacturer’s warranty, unless otherwise posted. Customers are responsible for shipping charges. Items with free shipping are offered for ease and convenience and have a shipping charge imputed into the total cost. All prices and payments must be in US currency. Please understand that all sales are final, with the following exceptions: 

 

Product Warranty 

All products we sell are covered solely by the manufacturer’s warranty. Warranty information is included with the product and/or provided on the manufacturer’s website and is subject to the conditions set forth by the manufacturer.  We include such information in the product details for each item, whenever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. Sterlington Medical will assist with warranty issues within the first 14 days of product purchase. After that time, the product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information or to obtain contact information for the manufacturer, please call us at (713) 647-8240. 

 

Money Back Guarantee 

If you change your mind about a purchase and the item is not defective and you have not used it, you have 14 days from the date of purchase to email or call us for a return authorization number (RA#). No returns will be accepted without a RA#. We will only accept returns for items that are 100% in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label with an unbroken seal. We do not refund shipping charges. Items with Free Shipping will have the cost of outbound shipping & handling deducted from the total refund. A 5% restock fee will be deducted from the total refund. We reserve the right to charge an additional restock fee for any items not meeting these requirements. We reserve the right to refuse a return on any product that does not meet these requirements. 

 

Defective Returns 

If you receive an item that is defective, please contact the manufacturer directly to obtain a replacement. If the item was damaged during shipping, please contact us immediately so that we can replace it. 

 

Undeliverable, Unauthorized or Refused Returns 

Sterlington Medical will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Sterlington Medical will impose a minimum of 20% and up to a 35% restocking fee, plus any applicable shipping and handling charges, for refused or undeliverable shipments. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. 
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. By following this procedure, we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive and inspect the product. 

 

Return Instructions 

Please call (713) 647-8240 or email aed@sterlingtonmedical.com to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without an RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. 

We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully ensure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days. 

Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements.  All returns must also be packed in an outer shipping carton with the RA written on the shipping label.  Please do not write anything on the outer box – only on the label. 

Many of our items are offered with free shipping.  Please be aware that our actual outbound shipping cost will be deducted from your refund.  The Customer is responsible for shipping and handling charges on all returned items. 

 

Subject to change without notice. Updated 04/07/2022

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